Energy/electronics

Since the energy market was liberalized, a fierce battle has been fought over every customer. For this reason, the goal now is to acquire and keep as many customers as possible. arvato has created an array of customer-loyalty systems designed to successfully bolster the relationship with the energy provider. In the process, customer satisfaction could be raised through exclusive benefits. arvato services offers a tailored spectrum of services for this purpose. In the drive to acquire new customers, these services begin with the precise selection of target groups and goal-oriented communication. This effort is followed by assistance and support of customers provided by modern service centers, logistics services (including the shipping of rewards) and the provision of financial services. A consulting team stands ready to provide concepts for high-impact customer-acquisition and loyalty programs.

Read the customer case studies and see how our solutions work in the real world.