Public sector
A business activity that got its start in the English municipality of East Riding in 2005 was launched in the German market two years later: services provided to public agencies.
arvato services can take over back-office functions extending to residents’ inquiry points and service centers. This partnership approach assures that efficiency reserves can be tapped within the context of clearly defined and transparent quality standards.
In a »service partnership«, public-sector services are bundled and arranged within a public-private organization model. The product »One Stop Government« furthers the vision of modern, customer-focused administrative practice by implementing an e-government platform.
By shifting the focus of administrative offices from functional areas to individual
cases, one employee should be able to address all of a resident’s specific needs. When
a resident moves, for instance, this means that the focus is not put on the individual
functions like car re-registration,
citizen re-registration,
and dog re-registration.
Rather, the issue at hand simply becomes the move.
As a result of this change, the
resident no longer has to wander from office to office. Instead, he or she can take
care of all matters at one counter with one worker.
Read the customer case studies and see how our solutions work in the real world.