One of the world’s leading food producers

Responsibilities

• Developing and operating uniform fulfillment processes for 10 European countries in the areas of logistics, debtor management and customer service.

Customer

The company is the global leader in the food industry. For more than 130 years, the company has been supplying people with products – from mineral water, coffee and sweets to soups and sauces.

arvato services offers the entire fulfillment process from a single source to the customer – in a total of 10 European countries.

Products and other accessories can be purchased in the Web shops of 10 European countries using bonus points collected from product packages or euros.

With the assistance of arvato, the company draws on a fully integrated supply chain that extends to the end customer, exploits savings potential, increases performance and flexibility, and adds professionalism to services.

In a central logistics center, uniform processes for each country are introduced, while regional needs are kept in mind. By bundling debtor management, time and costs can be saved.

The service center provides its agents combined expertise to both the end customer and service centers in individual countries.

Another benefit for the company is that all markets and fulfillment processes are handled by a central point of contact.

Central activities

• Setting up complete fulfillment processes in 10 European countries within three months
• Creating a central logistics center
• Simplifying debtor management while considering the special aspects of individual countries
• Establishing a first-level support service center for Germany
• Creating a second-level support service center in six European languages
• Conducting various special campaigns in diverse local markets