Wireless discounter

Responsibilities

• Setting up and operating the technical infrastructure
• Developing database systems
• Operating and enhancing customer service, debtor management and logistics

Customer

The company was established as a pioneer of the next wireless generation. It became the first cell-phone company in Germany to offer SIM-only products on the Internet. Using the company’s SIM cards, customers can make calls to all fixed-line and cellular networks as well as send text messages at very low rates.

In 2005, arvato services began to help the customer introduce and operate the concept of mobile-virtual network operator (MVNO). From the acceptance of orders and the processing of payments to debt collection and the shipping of SIM cards, arvato services provides all services related to direct contact with the customer. This support is complemented by the provision of the necessary and skilled project management.

To ensure the company’s long-term success, arvato services has developed solutions that intelligently integrate all services, from strategic consultation and development of an individual database to the shipment of SIM cards.

For this customer, arvato draws on its extensive value chain, consisting of CRM consulting, data management, lettershop, customer services and logistics. This one-stop shopping concept, made up of established, coordinated processes, enables the company to receive all services from a single source.

Central activities

• Adapting modular CRM solutions to meet the customer’s individual needss
• Setting up and operating a service center
• Taking over responsibility for logistics
• Creating and operating debtor management
• Providing reporting systems